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Sitaragem believes providing customers with a superior product and service is key to building loyal customer relationships. That"s why we stand behind our product with some of the best guarantees out there. We want you to be completely satisfied with your purchase and offer 30-Day Returns on our regularly priced jewelry. This gives you plenty of time to consider your purchase. In addition, we offer a Lifetime Warranty on all Gemstones and a 30-day Warranty on our finished Jewellery.

 

Here are some comments from our customers about Sitaragem’s Customer Service & Guarantee:

"Thank you so much again! You are one of the rare companies that actually know and demonstrate the true meaning of customer service. I have recommended your company to my daugthers, relatives and friends! I am glad I "stumbled" onto your site. Please have a wonderful and blessed week end.....you made my week end great! Take care! quot; Charlotte.H - United States 

"I ordered the wrong ring size for my purchase. I was very impressed at how easy you made it for me to exchange it! I had anticipated it being more difficult!" Jennifer G. - Toronto, Canada

"I had ordered a ring for my wife’s birthday from a different place and it was nothing like the picture on their site. Bad customer service. I came to sitaragem.com and they treated me like gold. They put a rush on my order and I received it just in time. The ring was spectacular. I highly recommend this company. 100% satisfied!!" Grace.V - Washington, USA

"My stud earrings were much too small for my liking. Without hesitation Sitaragem exchanged them for a larger size and shipped them next day. I was so pleased. Great Service and Product".
Paul.R - Manchester, UK

"Your service is excellent. I appreciate the very prompt and courteous service when remounting the stone for my engagement ring!"  Layla.B - Vancouver, Canada

"Nancy, I just wanted to let you know that I work for one of the bigger financial institutions in Canada, and we pride ourselves on our excellent standard of customers service. You have totally surpassed my expectations of customer service and have taken all of the stress out of buying a ring. We have already decided to purchase the ring and you have still gone above and beyond to make us feel comfortable with our purchase". L.S, Canada