
Regarding SitaraGem®:
• Can you tell the difference between SitaraGem® and a mined diamond?SitaraGems are visually identical to diamonds and it is nearly impossible to distinguish between the two without magnification or testing equipment. Like a diamond, a SitaraGem® is extremely hard and durable and has a high refractive index to give it the same intense fire and brilliance.
We set our SitaraGem® in solid, heavy weighted, hand-crafted 14k, 18k gold & Platinum diamond settings so rest assured, only YOU will know it’s a SitaraGem®. Even a highly skilled jeweler will have trouble distinguishing the difference by eye.
At Sitaragem, our goal has always been to create an affordable collection that has the look and feel of fine diamond jewelry so you can enjoy wearing it confidently and proudly. Our master diamond cutters and skilled goldsmiths create pieces that can hold their own side-by-side with high-end jewellery from retailers such as Birks* or Tiffany & Co.*
So, we urge you to wear and show off your SitaraGem® jewellery with pride and enjoy the pleasures and gratification of diamonds.
To learn more about our SitaraGem® stone (and how it performs against a mined diamonds and our competitors) click here.
* Retailers Birks and Tiffany are only used for our own comparative purposes and are trademarks of their respective companies and in no way affiliated with Sitaragem.
First of all, remember that a SitaraGem® is not a “fake” diamond, but rather a combination of rare minerals that look remarkably similar to a diamond. The phrase “diamond alternative” would better describe what a SitaraGem® is. So, think of it as buying a genuine SitaraGem®.
That mentioned, buying a diamond or especially a diamond ring is a very personal thing, and every couple has different priorities. Gem dealers, jewelers and the wedding industry in general have spent millions trying to convince you through marketing, that anything less than a mined diamond will be a disappointment. Who wouldn’t prefer having a large, brilliant SitaraGem over a tiny pale diamond for a fraction of the cost? Most love the idea of saving money on a gorgeous diamond quality ring, as well as not having to harm the environment and being ethical at the same time.
Buying a SitaraGem® is today’s socially sensitive and wise choice.
Yes! A SitaraGem® is expertly hand-cut by our world-renowned skilled diamond cutters. A SitaraGem is cut, faceted and polished to ideal diamond proportions and finished with exquisite detail that exceed the highest industry standards. Their incredible fire and sparkle is visual proof of this process.
Creating the SitaraGem® is an art in itself. Our scientists prepare a specialized formula comprised of carbon, white crystalline oxide, rare minerals and other elements to create a unique mix that enhances the SitaraGem® core for increased durability and lifetime luster. We spare no expense and use the finest premium grade rough and the best components in every stage of development.
To find our more click here
Absolutely Not! The SitaraGem® is precisely engineered and formulated not to fade, discolor or lose its brilliance for the lifetime of the stone. As with any precious jewelry or gemstone, simply keep your SitaraGem clean, and it will give you years of incredible sparkle.
We recommend using our exclusive Blitz Foamz Gemstone & Jewelry cleaner for a simple and effective way to keep your SitaraGem® brilliant. Blitz Foamz is formulated with a special non-toxic formula to safely clean and restore your SitaraGem® or any other precious gemstone jewelry to their original brilliance. Blitz Foamz is available for purchase with any order at checkout.
To find our more about cleaning your SitaraGem®? click here
A SitaraGem® is very durable and can easily handle the elements of everyday wear. On the hardness scale for stones, a SitaraGem® is 9.1 Mohs ( a mined diamond being 10 Mohs).
Treat your SitaraGem® like you would any other precious gemstone and it will give you a lifetime of enjoyment. Any gemstone, including a mined diamond can still chip, break or fracture if mishandled. You can reduce your chances of damaging your SitaraGem® or any jewelry for that matter, by not wearing it while participating in sports activities, gardening, rigorous housework, packing, moving, etc.
To find our more how to care for your SitaraGem® click here
The Mohs Hardness scale is a scale that ranges from 1-10 in measuring a gems hardness (resistance to scratching). Ten is considered the hardest point and ranges down to the softer gems.
Yes! Glass is only about 6.5 on the Mohs hardness scale. SitaraGem® stones are a 9+, therefore they can easily scratch glass.
No, it will not. Diamond testers measure heat conductivity and a SitaraGem® has a different heat signature compared to a diamond.
Regarding Service:
• Can I find SitaraGem® jewelery or gemstones in retail stores?Sitaragem.com is an online jewelry store specializing in handcrafted, solid Gold and Platinum jewelry and gemstones. By selling our products directly to the consumer, without the inflated costs that retail stores need to charge (for displays, overhead, ..etc) we pass on the substantial savings to our customers. Feedback has shown that offering high quality products at a reasonable price is more favorable than buying from a flashy storefront. Therefore, SitaraGem® jewelry and gemstones are sold exclusively from our online store.
Every SitaraGem® set in jewelry or sold as a loose gemstone will always be accompanied by a numbered Certificate of Authenticity. This assures that you have purchased a genuine SitaraGem® gemstone with its Lifetime Warranty. If your SitaraGem® was sold without a certificate, Please use our Customer Support Center and submit a "Support Ticket" with category "Service" with your name and invoice number so we can verify your gemstone.
We understand what it’s like buying jewelry online, so we spent a lot of time and resources to give you the most comprehensive detail and clearest visuals possible. We took all the guesswork out of buying by adding Live Flash Video showcasing our Gemstones and Jewelry. You now have everything you need in your decision to own a beautiful SitaraGem®. Look for the Product Video Tab on selected items.
If you still need to see the quality of our SitaraGem® in person, we recommend you purchase our Icicle Stud Earrings. They will give you a good idea of our SitaraGem quality and workmanship.
Yes, some items are available in 18k gold and Platinum via Special Order. The items that are available in 18k or Platinum will have a selection in the Metal Type drop-down box in the product description page. However, If you have a particular piece in mind that you would like in 18k gold or Platinum, use our Custom Design Center and request a Quote. Please include relevant details so we can give you an accurate quote on availability and pricing.
Yes. If you have a particular piece in mind from a photo or website, visit our Custom Design Center and request a Quote. A custom design specialist will be in contact with 2 business days with a quote or details on how to get started on creating your dream jewelry.
Yes, our extensive inventory of loose stones is available for purchase from our Loose Gemstone Gallery.
If there is a specific size or color that you require and is not shown on our website we can have it created for you via Special Order. Simply use our Customer Support Center and submit a "Support Ticket" with category "Custom Gemstones". Please include full details about the color and gemstone size you would like to have custom made.
We only mark our jewelry with the metal hallmark stamp corresponding to its precious metal content. Eg. 14k (585), 18K(750), Platinum (Plat) or (950). There are No other markings are on the Jewellery.
Yes, any experienced jeweler should be able to set your SitaraGem® loose stones. Please see our SitaraGem® Loose Stone Setting Guide for all the information needed to have your gemstone properly set.
Note: Loose gemstones that are worked on by jewelers other than Sitaragem void the Guarantee/Warranty if the gemstone is mishandled or damaged in any way.
Please be assured that if your SitaraGem® jewelry should need any type of repair, we can and will provide it. We stand behind our merchandise 100% and can provide any type of repair on your merchandise. We have our own master jewelers who are highly experienced in every aspect of the trade.
If you need repair, please use our Customer Support Center and submit a "Support Ticket" with category "Jewellery Services". Please include relevant details so we can give you an accurate quote on availability and pricing.
A catalog is not available at this time. Please sign up for our Exclusive Offers and we will send you new products and promotions and a catalog if one does become available.
Our jewelry is individually hand made (not mass produced) with each gemstone hand-set for superb quality and workmanship. This dedication to quality means that most items will take 8-10 business days* to complete. Earrings, Pendants and Loose Gemstones that are In Stock will ship normally within 2–3 business days. Special Orders, Made-To-Order and Pre-Orders may take up to 14 - 21 business days* to complete or longer.
If you require this item for a specific date, please add your details to the comment section at checkout or let us know at service@sitaragem.com
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