Loose Gemstone Returns
Sitaragem is committed to providing superior products and service to our customers. We offer a 14-day Guarantee on our SitaraGem® Loose Gemstones. If for any reason you are not completely satisfied with your purchase, you have 14-days (starting from the day you receive your shipment) to return your order for refund*.
*Some conditions apply, please see our Terms and Conditions Below.
Return Instructions
Step 1. Contact Us. You must contact Sitaragem for a Return Merchandise Authorization number (RMA #).
For your RMA #, please use our Customer Support Center for fast and easy correspondence. Select "Submit a Support Ticket" and choose "RMA Request - Loose Gemstones" for your category. Be sure to give your invoice number and reason for return.
Step 2. A representative will be in contact with you with all the required forms and information to send back your item(s).
Note:
Merchandise returned is the responsibility of the sender until it is signed for by Sitaragem. Sitaragem is not responsible for return items lost or damaged while shipping.
Our laboratory will inspect and verify the condition of the item once we receive the return. Returns take 4-8 business days to process upon receipt of the item. When the item has passed inspection, a credit will be issued to your original method of payment.
► Terms and Conditions (click to view)
- Loose gemstones are shipped in a clear gem package so you can easily see the quality of the stone and its optical characteristics. If the protective seal is broken or removed from the gem packaging, the loose stone cannot be returned.
- Custom orders are Final Sale. Sale and Special order items are exchange only.
- All Returns (excluding exchanges) are subject to a 15% restocking fee of the original selling price.
- Returns without a valid Authorization number (RMA #) will be returned back to sender.
- All Free gift(s) with purchase must be returned with products which are to be refunded. Failing to return the Free gift(s) will result in a fee for the replacement amount.
- Sitaragem is not responsible for Shipping, handling and insurance charges for shipping the returned item back to us. Any shipping charges incurred, are not refundable.
- Failing to return the gift box and related packaging will result in a fee for the replacement amount.
- For customers outside of Canada who returned merchandise for a refund or credit, we do not refund any local taxes or import duties that were incurred. Please file a claim for the refund of taxes or import duties with your Customs and or Government agency.
- We will not accept any returns that have customs fees. The return will be refused and sent back to sender.
- Any gemstone(s)received after the 14 day refund period will not be accepted for refund.
