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Canadian residences can enjoy hassle-free shipping with No duty, broker fees or exchange rates to worry about, which can amount to hundreds of dollars in savings. American residences can take advantage of exchange rates and no taxes, which can also amount to substantial savings.
Free Shipping Details
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Country
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Description
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Cost
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Estimated Delivery Time
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Canada
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Ground Shipping
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Free
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1 - 7 Business Days
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USA
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Ground Shipping
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Free
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2 - 7 Business Days
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International
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International Economy Shipping
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$39
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2 - 6 Business Days
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For Rush delivery, FedEx Upgrade options are available at checkout.
Processing & Shipping Times
Most items are processed and shipped the same day as we receive them. Earrings, pendants, bracelets, eternity rings, stocked ring sizes and loose stones that are in stock are processed within 1-2 business days, plus shipping time based on the delivery option chosen.
Items that need sizing may take anywhere from 4-10 business days to process, plus delivery time. Special and Custom Orders could take anywhere from 3 to 4 weeks to complete. Once the order is packed and ready, we ship your order and email you the tracking number.
All deliveries require a signature from the receiver for your protection. If you cannot be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be available at the designated shipping address. If no Adult is available, you can specify to ship via Canada Post in the comment box at checkout.
Packages are shipped daily Monday through Friday. Our delivery times are only an estimate, not a guarantee. In the event your order cannot be shipped you will be contacted immediately by e-mail and informed the reason for the delay. We will expedite your Free ground shipment utilizing the most convenient courier method. Such couriers include FedEx, UPS & Canada Post.
Tracking Your Order
An e-mail notification will be sent the day your order has been shipped with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches you or your recipient's doorstep. You can track your order using the following tracking links if applicable.
Tax and Duties
Please note that you (the customer) are responsible for any customs tax or duties. Your customs agency will contact you regarding any duties for clearance. Customs policies vary from country to country, you should contact your local customs office in order to be fully informed.
Country Exclusions
We currently do not ship to Brazil, Nigeria, India, Indonesia, Pakistan and Russia. Please note that Sitaragem reserves the right to refuse any International Order as per our discretion. In the event that we are unable to ship to your country, we will inform you immediately.
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