We are committed to your complete satisfaction and believe providing customers with a superior product and service is key to building loyal customer relationships. That's why we stand behind our product with a 100% Satisfaction Guarantee!
The Sitaragem Guarantee is our ongoing promise and assurance that your are completely satisfied with your purchase. If for whatever reason you are not satisfied with your purchase within 30 days of shipment, simply contact us and a courteous representative will be more than happy to assist you in making sure your purchase meets all your needs. Guaranteed!
You can now enjoy complete peace of mind - now and for years to come.
Our Satisfaction Guarantee is comprised of the following:
• Lifetime Warranty
Our SitaraGem® is engineered to be maintenance free, and we provide a Lifetime Warranty* on every genuine SitaraGem. The Warranty covers the replacement of any genuine SitaraGem® that has optically altered in brilliance, cracked or chipped under normal wear. In the unlikely event that these properties alter in a SitaraGem® gemstone, a gemstone replacement will be issued at no charge to the original purchaser.
*Some conditions apply.
• 30-Day Return Policy
We offer 30-day returns* on All regularly priced Jewelry or Gemstones. This gives you plenty of time to consider your purchase. If for any reason you are not satisfied, you can return your purchase within 30 days of the date of shipment for a refund or exchange. It's that simple.
*Please see our Return Policy for complete details.
• Exceptional Hand-Made Quality Settings
Sitaragem jewelry is created with the finest natural and man made materials available. Our expertly crafted jewelry is individually made and hand-crafted, not mass-produced, for superior quality and finish. Our settings are heavyily weighted in solid 14k, 18k Gold & Platinum for true fine diamond quality.
• Free Shipping on all orders!
We offer Free Ground Shipping on all product orders anywhere in Canada and the Continental United States. At Sitaragem, we realize part of any great shopping experience includes complimentary and safe delivery of your purchase. All our shipments are delivered fully insured with a tracking number right to your door. International orders do not quality for the free shipping, however the shipping price has been discounted substancially.
• Personalized Customer Service
We build a relationship of trust with every customer, because our customers are very important to us. At Sitaragem you will receive prompt and courteous service from our experienced consultants. We take great pride in our exceptional customer service and strive on 100% satisfaction. Please read our Customer Testimonials, to see what our customers are saying about our stunning products and service.
• True Realistic Diamond Quality for a fraction of the Price
Intense fire, exquisite workmanship and flawless detail give every SitaraGem® gemstone the recognizable perfection you can see. Skillfully hand-cut and polished by expert diamond cutters to Ideal diamond proportions, even jewellers will need magnification to tell the difference. Authentic SitaraGem's are superbly designed and engineered for a lifetime of maintenance free brilliance and are accompanied by a Lifetime Warranty and numbered Certificate of Authenticity. Enjoy saving thousands for the same visual brilliance!
• 100% Conflict-Free and Eco-Friendly
We're not just dedicated to doing what's best for our customers, but what's best for the world as well. As part of our vision and commitment to the environment, we ensure that SitaraGem's are formulated, processed and shipped using eco-friendly and responsible methods.
Our guarantee is to provide customers with Eco-friendly jewellery and gemstones of the highest and purest quality. A strong portion of our dedication is also giving back through proceeds donated for the conservation and prevention of the environment.
• Save on Duty, Exchange Rates and Broker Fees
Canadian residences can enjoy hassle-free shipping with No duty, broker fees or exchange rates to worry about, which can amount to hundreds of dollars in savings.
American residences can take advantage of exchange rates and no taxes, which can also amount to substantial savings.
• Safe and Secure shopping
Whether you order online or by phone, your purchase is Secure, and your personal information will be kept Confidential. For your protection, our online system does not keep or allow you to save any credit card information. Our website uses SSL to encrypt all private information and verified daily by Godaddy.com
• 24/7/365 Convenience
Exclusively sold online, so you enjoy the ultimate shopping convenience 24hours a day, 7 days a week, all year long. At the click of a mouse you can order our stunning products and have them delivered right to your door - at no extra charge! Avoid the hassle of driving, parking, long line-ups and pressure from sales associates. Sitaragem is here to make your shopping experience delightful and stress free.
These qualities are the cornerstones of our business, and we invite you to have a pleasant shopping experience and join our family of satisfied customers.
